Returns & Refunds Policy

At The Empress Trove, every piece we create is a labor of love — handcrafted by skilled artisans who pour their time, effort, and talent into every detail. Because each product is made especially for you, we don’t offer returns or refunds in the usual sense. However, we always want you to be delighted with your purchase, so if something arrives damaged, we’ll make it right.

If Your Order Arrives Damaged

While we pack our products carefully to ensure they arrive safely, we understand that damage can sometimes happen during transit. In such rare cases:

• We will gladly offer a replacement at no extra cost.

• To help us process your claim quickly, we require a clear video recording of the unboxing that shows the product damage in detail.

• Please send the video proof, along with your order details, to care@theempresstrove.com within 24 hours of receiving your delivery.

• Unfortunately, claims received after the 24-hour window cannot be accepted, so please check your item as soon as it arrives.

Order Cancellations

We understand that sometimes you might change your mind right after placing an order. That’s why:

• You may cancel your order within 24 hours of placing it by emailing care@theempresstrove.com.

• As each piece is custom-crafted for you, we are unable to accept cancellations after 24 hours from the time of ordering.

Handcrafted with Character

Every item at The Empress Trove is handcrafted, which means that no two pieces are ever exactly alike. This is what makes them so special.

• You may notice slight differences in color, design, or finish compared to the images shown online.

• These variations are a natural part of artisanal craftsmanship and are not considered defects — they are what give each piece its unique personality.

By placing an order with us, you confirm that you have read and agreed to the above terms. We truly appreciate your support for handmade artistry and Indian craftsmanship, and we promise to create something you’ll treasure for years to come.